You have questions. We have answers.
If you have questions about product specifics, concerns about an order, or anything in between, our Customer Care team is here to help. You can contact us by sending an email to email@example.com, filling out a contact form by clicking here, or calling 1-800-673-8175. Our phone hours are 8:30am to 5:00pm CST Monday through Friday (excluding major American holidays), and we respond to online and email inquiries on Saturday and Sunday.
In the meantime, we've included below a list of frequently asked questions and helpful answers. Click one of the icons below or scroll down until you find your question.
- How do I find a specific product?
- The easiest way to find a specific product is to use the search tool located in the top right-hand corner of this page. Type in a keyword or name of an exam and you’ll be provided with links to related study guides and/or flashcards. If instead you’d prefer to browse our catalog by topic, click on the "Products" tab near the top of the page and then select ‘Study Guides’ or ‘Flashcards’ (we have both a study guide and a flashcard set available for most tests). From there you can browse by subject (Business, Career, College Admissions and Placement, etc.)
- What are your study guides like?
- We’ve spent hours upon hours scrutinizing all of the information you could be tested over in order to boil it all down to the most critical information you need to know in order to perform well on your exam. The vast majority of each study guide is devoted to in-depth coverage of the exam content, walking you through step-by-step what to expect on the exam. Each study guide also contains a dedicated section on test-taking and study tips as well as hints for overcoming test anxiety. The majority of our study guides also contain practice test questions and bonus materials in the very back.
- What are your flashcards like?
- We realize test-makers often word questions in ways that can confuse test-takers who may not truly understand the underlying concept on which the question is based. It is for this reason that we’ve designed our flashcards to include in-depth explanations. You won't see any "one word" answers on our cards that require you to go get a textbook to understand why your answer was wrong; all of our cards include generous, thorough explanations so you not only know if you got it right or not but you also know why. Our cards are printed on heavy, bright white 67 lb. cover stock and are laser printed at 1200 dpi on our industrial printers. They’re 3.67 inches by 4.25 inches to ensure they fit perfectly in your hands, and the font is a comfortable size to ensure easy reading.
- So which one should I get — the study guide or the flashcards?
- To be honest, we think you should get both (and not because we just like selling stuff!). Many educators will tell you information is best retained when presented in different ways over a period of time, and while there will be overlapping concepts/material shared between the study guide and flashcards, the information is presented in two completely different formats. The study guide is a great reference to help you prepare for the exam and works well for concentrated blocks of time from 15-90 minutes of study. The flashcards, in contrast, are quick tidbits of information you can review anywhere with even just a few free minutes. We believe students who use both our study guides and flashcards together have an advantage over students who simply use one or the other.
- How do I place an order?
- Once you’ve landed on the page of the product you want to purchase, simply click on the "Click here to order..." link near the very bottom of the page. The item will then be added to your cart. When you are ready to check out, simply complete the billing and shipping information and we will promptly process your order.
- What if I want to order multiple items?
- Simply locate each product you wish to order and add each to your cart by clicking "Click here to order..." at the bottom of the product details pages. Once you’ve added all of items to your cart, double check to make sure everything is there, complete your order by entering the billing and shipping information and then submit it. If you are purchasing for an institution or if you feel this process would take too long due to the number of items you are ordering, please contact our Institutional Sales department by clicking the "Bulk Orders" or “Institutions” tabs at the top of this screen or click here.
- How are your products shipped?
- We ship Media Mail (estimated shipping time of 6-15 business days) and Priority Mail (estimated shipping time of 2-3 business days) depending on what you select at checkout.
- What if I need something shipped internationally?
- You’ll want to shoot us an email (or contact us here) to get international shipping squared away. Please note that to ship something internationally usually takes somewhere between 2 and 10 weeks (customs isn’t always as quick as we’d like them to be, unfortunately).
- Do I have to order online?
- Not necessarily. If you’d prefer not to order online, you can always give us a call and pay over the phone or you can pay by personal check or money order. To do this, simply complete the billing and shipping information located on the product order page and then mail it, along with your form of payment, to:
Mometrix Test PreparationPlease include an email address along with your billing and shipping information so we can email you the tracking information once we have received payment and your product ships.
ATTN: Product Order
3827 Phelan #179
Beaumont, TX 77707
- Do you accept purchase orders or P-Cards?
- Yes, we are happy to accept purchase orders and P-Cards from institutions. For more information about how to place an order for your institution, please click on the "Institutions" tab at the top of this page.
- Do you offer your products in a digital format?
- We offer all of our study guides in ebook format. These ebooks are restricted to one user per purchased title. We also offer an interactive eLearning system for institutions wishing to allow access to multiple users. Please contact our Institutional Sales department for more details about our eLearning system.
- How are ebooks delivered?
- You are sent an email with instructions on how to download and save your ebook to your personal computer or mobile device. Please note that the email will contain a link to download your ebook and you must download it within 48 hours of receiving the email because the link will expire after that 48 hour-window has elapsed (your purchased/book doesn’t expire—just the link). If your link expired before you could download your book, please let us know.
- How long can I use the ebook?
- You can use your ebook for as long as you’d like - it’s yours! Please note, however, that the link to download it will expire 48 hours after the email containing the ebook link is sent.
- Can I print my ebook?
- Definitely. We know people often like to have a physical copy of their book, so you are allowed to print one copy for your personal use.
- My ebook link expired and now I can’t access the file — what should I do?
- For security purposes, the link we provide to download your ebook expires after 48 hours. If you were unable to download and save your ebook to your personal computer or device in that timeframe, we can help. Please contact us here and we'll get you squared away as quickly as we can.
- My test is in a few days — how can I get started right away?
- If you find yourself in a pinch and need something ASAP, our ebooks are a great choice as they’re delivered almost instantly and you can access them on most mobile devices. Another awesome resource to take advantage of is Mometrix Academy. It’s a great place to start if you're looking for information about your exam, free practice questions, and more. You can find the Academy by going to mometrix.com/academy or by clicking here. One more resource to check out is our YouTube channel to which we’re constantly posting new videos. You can find our channel simply by going to YouTube and searching ‘Mometrix’ or by clicking here.
- How does your warranty work?
- When you order from our website, every product we sell comes with a Risk-Free, 1-year 100% Money-Back Guarantee. There's absolutely no risk on your part. If you use any one of our secrets and somehow fail to recoup your small investment in the form of the test result you want, just send an email to firstname.lastname@example.org or contact us here to arrange a 100% refund of the product price. The bottom line is this: you're free to return it at any time, for any reason, up to one year after the purchase date - no hassle and no questions asked.
- Can you tell me more about Mometrix Test Preparation?
- We'd be happy to! Mometrix Test Preparation is a privately owned company based in the southeast Texas metropolitan area, with printing and distribution facilities in Tyler County, Texas. Since 2002, we have offered quality test preparation materials to help students maximize their study time by focusing on the most essential components of test mastery. We are passionate about helping people perform well on their exams in order to achieve their dreams in life, and we’re relentless in our pursuit of strategies or concepts that will help our customers succeed. Our company has been a member of the Better Business Bureau since 2003 and we maintain an A+ rating, working hard to provide our customers with the best test preparation materials on the market.