Whether you have questions about product specifics, want to cancel your active subscription, or anything in between, you’ve come to the right place. You will find answers to frequently asked questions (FAQs) below and a contact form for if you still can’t find answers. Additionally, our customer support staff is available for live chatting Monday-Friday between 9AM and 3PM CST.
Frequently Asked Questions (FAQs)
What is Mometrix University?
Mometrix University is a set of online test prep courses for various tests and exams. In each course, we include lessons taken from our best selling study guides and practice questions to help you build confidence. Mometrix University contains ALL of our test prep in one location so that you can learn however and wherever you like.
Instead of being limited in your choices of study guides, flashcards, or practice questions, get everything you could possible need for your learning style, whether that be visual, auditory, or something else. If you like to track your progress and check off lessons as you do them, we have a progress monitor that allows you to pick up where you left off and have the satisfaction of marking every lesson you take complete.
Try University for 1 week, and if you don’t feel that it’s for you, get your money back, no questions asked! We have always had an “iron clad” guarantee for our printed materials, and Mometrix University courses are no different. We want you to be confident in every test prep decision you make, because there’s a lot on the line, and you don’t need more stress in your life. You need need Prep That Empowers.
Mometrix Test Preparation is a privately owned company based in the southeast Texas metropolitan area, with printing and distribution facilities in Tyler County, Texas. Our physical address is 3827 Phelan #179, Beaumont, TX 77707. We have an A+ rating with the local BBB.
How do I get Mometrix University for my college/university?
Mometrix University is being developed for schools and educational institutions. To have your organization be one of the first to receive an exclusive rate, please fill out this form.
How do I subscribe to a course?
At the Mometrix University homepage, select the course that best suits your needs. On the next page, click any of the “sign up now” buttons to begin the payment process.
How do I change the billing information for my subscription?
Go to your My Account page, click Addresses, and click Edit on either your billing or shipping address.
Will I be charged for unsubscribing?
No! There are no hidden fees, penalties, or tricks for subscribing or unsubscribing from our courses!
What if I only want one month of my course?
Easy! You simply cancel your subscription from your “My Account” page. Just follow the instructions on unsubscribing below:
How do I unsubscribe?
After logging in to Mometrix University:
- Go to your My Account page (found in the upper right corner)
- Click Subscriptions
- Click “View” on your subscription
- Click “Cancel Subscription”
- A green box will state “Your subscription has been cancelled.”
If you are still needing assistance, please contact us using the form at the bottom of this page.
Once I cancel, when does my subscription end?
Once you have unsubscribed from a course :
- Under “My subscriptions” you will have the option to renew.
- If you do not renew, you will lose access to that course at the end of your pay period [30 days from your last payment].
For example, if you purchased the course on January 1st, 2020 and decided to unsubscribe on March 3rd—you will no longer have access starting April 1st.
How do I resubscribe?
Follow the instructions above to get to your subscription page. Then, click the “Reactivate” button, and follow the instructions.
Do you have a satisfaction guarantee?
Mometrix University offers a 7-day satisfaction guarantee. If you purchase access to a Mometrix University course and decide that it’s not right for you, you can get a full refund if you contact us within 7 days of your initial purchase. Unsubscribing within the first 7 days will not automatically give you a refund. To make use of our satisfaction guarantee refund please contact us. After the seven day trial period has ended, you will not be able to obtain a refund for the month’s subscription.
To ask for a satisfaction refund, click the “Contact Us” button or just email us at firstname.lastname@example.org with the subject line “Satisfaction Guarantee Refund.” Be sure to provide us with your name and order number so we can cancel the right subscription.
What is your refund policy?
Mometrix University offers a 7-day satisfaction guarantee. If you purchase access to a Mometrix University course and decide that it’s not right for you, you can get a full refund if you contact us within 7 days of your initial purchase. After the seven day trial period has ended, you will not be able to obtain a refund for the month’s subscription.
To ask for a refund within your 7-day trial period, fill out the “Contact Us” form at the bottom of this page or just email us at email@example.com with the subject line “Satisfaction Guarantee Refund.” Be sure to provide us with your name and order number so we can cancel the right subscription.
Can I switch my course?
We understand that sometimes different schools want different certifications or tests. If you ever need to switch your course, please email us at firstname.lastname@example.org. We would be more than happy to assist you with this!
Do you have a live chat option?
Yes! Just click the yellow chat icon in the bottom right of your screen, to chat with us live (between 9AM and 3PM CST).
Do you have an App?
We do! To make it free and widely available, we have skipped the Apple AppStore and Google PlayStores. Get it by following the instructions here.
How are courses structured?
Courses are composed of lessons, topics, quizzes, and digital flashcards. Each course may have one or more lessons and each lesson could have one or more topics.
Where are my digital flashcards and practice tests?
To find your digital flashcards or practice tests:
- Log in to Mometrix University
- Click on your course (for example, NCLEX Review Course)
- Scroll down to the bottom of the page where you’ll see “Page 1 of _”
- Click the right arrow until you get to the last page
- You will see your flashcards and practice tests at the end of the course.
How do I see my answers on a practice test?
Simply click the “Quiz Summary” button at the top of the test or underneath the last question. Then click the “Finish Quiz” button to see the correct answers and answer explanations.
How do I check my practice test results after I’ve left the test?
If you have already left the Quiz Summary screen, then you can still see your answers for any and all practice tests you have taken by following these steps:
- Press “My Account” in the top right-hand corner.
- Find your course and press the blue “Expand All” button.
- Once expanded, you can scroll to find which test you would like to see the results for.
- Once you find the test, press the paper icon that is between the score % and the date.
- A window will pop up that says, “User statistics: (your username)” and underneath will be all the questions from that particular practice test.
- For each question, you can press the “view” button to see the correct answer and rationale.
Can I retake a practice test?
Yes, you can! Simply click the “Restart Quiz” button at the end of the practice test.
Can I use a prepaid Credit Card?
Maybe. All major card providers are accepted by our payment processor; however, prepaid cards are sometimes rejected since the course is a recurring subscription and our payment system may judge that there are not enough funds. We therefore cannot guarantee the success of a prepaid credit card in purchasing access to Mometrix University.
Still have questions, want to provide feedback, or struggling with some technical problems? Let us know how we can help. We’ll get back to you within 1 business day.