Frequently Asked Questions

What is Mometrix University?

Mometrix University is a set of online test prep courses for various tests and exams.  In each course, we include lessons taken from our best selling study guides and practice questions to help you build confidence.  Mometrix University contains ALL of our test prep in one location so that you can learn however and wherever you like.

Instead of being limited in your choices of study guide, or flashcards, or practice questions, get everything you could possible need for your learning style, whether that be visual, auditory, or something else.  If you like to track your progress and check off lessons as you do them, we have a progress monitor that allows you to pick up where you left off and have the satisfaction of marking complete every lesson you take.

Try University for 1 week, and if you don’t feel that it’s for you, get your money back, no questions asked!  We have always had an “iron clad” guarantee for our printed materials, and Mometrix University courses are no different.  We want you to be confident if every test prep decision you make, because there’s a lot on the line, and you don’t need more stress in your life.  You need Mometrix, you need Prep That Empowers.

Mometrix Test Preparation is a privately owned company based in the southeast Texas metropolitan area, with printing and distribution facilities in Tyler County, Texas. Our physical address is 3827 Phelan #179, Beaumont, TX 77707. We have an A+ rating with the local BBB.

How do I get Mometrix University for my college/university?

Mometrix University is being developed for schools and educational institutions.  To have your organization be one of the first to receive an exclusive rate, please fill out this form.  

How do I subscribe to a course?

At the Mometrix University homepage, select the course that best suits your needs, and, on the next page, click any of the “buy now” buttons to begin the payment process.

How do I change the billing information for my subscription?

Go to your My Account page, click Addresses, and click Edit on either your billing or shipping address.

How do I unsubscribe?

After logging in, go to your My Account page, click Subscriptions, click “View” on your subscription, and click “Cancel Subscription.”  If you are still needing assistance, please email us at UniversityHelp@mometrix.com

Do you have a satisfaction guarantee?

Mometrix University offers a 7-day satisfaction guarantee. If you purchase access to a Mometrix University course and decide that it’s not right for you, you can get a full refund if you contact us within 7 days of your initial purchase. After the seven day trial period has ended, you will not be able to obtain a refund for the month’s subscription.

To ask for a satisfaction refund, click the “Contact Us” button or just email us at universityhelp@mometrix.com with the subject line “Satisfaction Guarantee Refund.” Be sure to provide us with your name and order number so we can cancel the right subscription.

What is your refund policy?

Mometrix University offers a 7-day satisfaction guarantee. If you purchase access to a Mometrix University course and decide that it’s not right for you, you can get a full refund if you contact us within 7 days of your initial purchase. After the seven day trial period has ended, you will not be able to obtain a refund for the month’s subscription.

To ask for a refund within your 7-day trial period, click the “Contact Us” button or just email us at universityhelp@mometrix.com with the subject line “Satisfaction Guarantee Refund.” Be sure to provide us with your name and order number so we can cancel the right subscription.

Do you have a live chat option?

Yes! Just click the yellow chat icon in the bottom right of your screen, to chat with us live (between 9AM and 3PM CST).

How do I check my practice test results after I’ve left the test?

To check on the results of your practice test, or any other quiz you have completed, press “My Account” in the top right hand corner. Then press the blue “Expand All” button. Once your course has been expanded, you can scroll to find which test you would like to see the results for. Once you find the test, press the paper icon that is between the % and the date. A window will pop up that says, “User statistics: (your username)” And underneath will be all the questions from that particular practice test. For each question you can press the (view) to see the correct answer and rationale.