{"id":46759,"date":"2018-12-06T20:15:52","date_gmt":"2018-12-06T20:15:52","guid":{"rendered":"https:\/\/www.mometrix.com\/academy\/?page_id=46759"},"modified":"2026-03-14T16:48:59","modified_gmt":"2026-03-14T21:48:59","slug":"cmqoe-exam","status":"publish","type":"page","link":"https:\/\/www.mometrix.com\/academy\/cmqoe-exam\/","title":{"rendered":"CMQ\/OE Practice Test"},"content":{"rendered":"

The American Society for Quality (ASQ) administers the Manager of Quality\/Organizational Excellence (CMQ\/OE) certification exam to assess the knowledge and skills of those seeking to lead and champion process-improvement initiatives.<\/p>\n

Click \u201cStart Test\u201d above to take a free CMQ\/OE practice test, and check out our premium-quality CMQ\/OE test prep resources by clicking the links below!<\/p>\n

\nCMQ\/OE Study Guide<\/a>
\nCMQ\/OE Flashcards<\/a>\n<\/div>\n

<\/span>Exam Eligibility<\/h2>\n

To be eligible for this exam, you must have at least 10 years of experience in at least one area of the CMQ\/OE Body of Knowledge<\/a>, 5 years of which must be in a decision-making position.<\/p>\n

Depending on your level of education, your work experience will be partially waived.<\/p>\n\n\n\n\n\n\n\n\n
Level of Education<\/th>\nYears of Experience Waived<\/th>\n<\/tr>\n<\/thead>\n
Technical\/trade school diploma<\/td>\n1 year<\/td>\n<\/tr>\n
Associate degree<\/td>\n2 years<\/td>\n<\/tr>\n
Bachelor’s degree<\/td>\n4 years<\/td>\n<\/tr>\n
Master’s or doctorate<\/td>\n5 years<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/span>CMQ\/OE Exam Outline<\/h2>\n

The CMQ\/OE exam contains 180 multiple-choice questions, 15 of which are unscored, and you will be given a time limit of 4 hours and 18 minutes. ASQ uses the unscored questions to validate questions for future versions of the exam.<\/p>\n

The questions on the exam are grouped into six levels of complexity.<\/p>\n

\"\"Remember<\/strong><\/p>\n

You must recall terms, methods, patterns, definitions, sequences, facts, materials, etc.<\/p>\n

\"\"Understand<\/strong><\/p>\n

You must comprehend reports, tables, regulations, descriptions, directions, diagrams, etc.<\/p>\n

\"\"Apply<\/strong><\/p>\n

You must know how and when to use theories, procedures, ideas, formulas, principles, etc.<\/p>\n

\"\"Analyze<\/strong><\/p>\n

You must separate information into its constituent parts and recognize the relationship between these parts and how they are organized.<\/p>\n

\"\"Evaluate<\/strong><\/p>\n

You must evaluate proposed ideas and solutions by holding the proposals to set criteria and standards.<\/p>\n

\"\"Create<\/strong><\/p>\n

You must reveal a pattern or structure that was not initially clear given a set of parts or elements.<\/p>\n<\/div>\n

The exam is split into seven sections, collectively called the “CMQ\/OE Body of Knowledge.”<\/p>\n

<\/span>I. Leadership (28 questions)<\/h3>\n

The questions in this section are designed to assess your leadership knowledge and abilities in the following areas:<\/p>\n

\nOrganizational Structure<\/summary>\n

\"\"Define and describe organizational designs and the effect that hierarchical structure can have on an organization.<\/p>\n<\/details>\n

\nLeadership Challenges<\/summary>\n

\"\"Describe typical roles, competencies, and responsibilities of leadership positions.<\/p>\n

\"\"Describe typical roles, competencies, and responsibilities of management positions.<\/p>\n

\"\"Overcome organizational roadblocks, assess global change impacts, achieve desired change levels, and review outcomes.<\/p>\n

\"\"Motivate employees and sustain enthusiasm. Use negotiation techniques to enable differing parties to recognize and achieve common goals.<\/p>\n

\"\"Empower individuals and teams, identifying typical obstacles to empowerment and overcoming them.<\/p>\n<\/details>\n

\nTeams and Team Processes<\/summary>\n

\"\"Identify different types of teams and their purposes.<\/p>\n

\"\"Explain the effect that the stages of team development have on leadership style.<\/p>\n

\"\"Apply basic team-building exercises to enhance team introductions and membership.<\/p>\n

\"\"Describe typical team support roles, as well as various member and leader responsibilities.<\/p>\n

\"\"Evaluate team performance regarding goals and objectives.<\/p>\n<\/details>\n

\nASQ Code of Ethics<\/summary>\n

\"\"Identify behaviors and actions that comply with the ASQ code of ethics.<\/p>\n<\/details>\n

<\/span>II. Strategic Plan Development and Deployment (22 questions)<\/h3>\n

The questions in this section are designed to assess your plan development and deployment knowledge and abilities in the following areas:<\/p>\n

\nStrategic Planning Models<\/summary>\n

\"\"Define and describe basic strategic planning models.<\/p>\n<\/details>\n

\nBusiness Environment Analysis<\/summary>\n

\"\"Analyze the strengths, weaknesses, risks, threats, and opportunities of an organization.<\/p>\n

\"\"Describe various forces that drive strategic plans.<\/p>\n

\"\"Differentiate the needs, objectives, and perspectives of internal and external stakeholders, and ensure the organization’s objectives align with the stakeholders’ objectives.<\/p>\n

\"\"Describe the long-term and short-term influences changes in technology can have on strategic planning.<\/p>\n

\"\"Describe the effects that influence the internal capabilities of an organization.<\/p>\n

\"\"Describe the potential influence of regulatory and legal factors on strategic plans.<\/p>\n<\/details>\n

\nStrategic Plan Development<\/summary>\n

\"\"Identify basic characteristics of various tactics and how they are linked to strategic objectives.<\/p>\n

\"\"Evaluate current resources to ensure they are available and deployed to support strategic initiatives.<\/p>\n

\"\"Ensure measurements are aligned with strategic goals.<\/p>\n

\"\"Apply continuous improvement initiatives to drive performance outcomes.<\/p>\n<\/details>\n

<\/span>III. Management Elements and Methods (31 questions)<\/h3>\n

The questions in this section are designed to assess your management knowledge and abilities in the following areas:<\/p>\n

\nManagement Skills and Abilities<\/summary>\n

\"\"Evaluate and use basic management principles.<\/p>\n

\"\"Describe management theories and management styles, as well as the factors that influence management styles.<\/p>\n

\"\"Describe the interdependence of an organizations areas and how they influence processes and outputs.<\/p>\n

\"\"Apply elements of human resources to support ongoing professional development.<\/p>\n

\"\"Interpret and use a variety of financial tools, manage budgets, and analyze project risks and priorities.<\/p>\n

\"\"Identify risks that may occur throughout the organization.<\/p>\n

\"\"Use knowledge management techniques to identify core competencies that create a system and culture for collecting and sharing knowledge among workers, competitors, stakeholders, and suppliers.<\/p>\n<\/details>\n

\nCommunication Skills and Abilities<\/summary>\n

\"\"Apply various modes of communication used within organizations and identify factors that can inhibit clear communication.<\/p>\n

\"\"Use empathy, tact, objectivity, and friendliness, as well as open-minded and non-judgmental communication methods.<\/p>\n

\"\"Identify key communication challenges across different time zones, languages, business practices, and cultures, and present ways of overcoming them.<\/p>\n

\"\"Identify the effects of technology on communications and deploy appropriate communication methods within virtual teams.<\/p>\n<\/details>\n

\nProject Management<\/summary>\n

\"\"Use project management methodology and ensure projects are aligned with strategic objectives.<\/p>\n

\"\"Use tools to plan projects and estimate related costs.<\/p>\n

\"\"Use tools to monitor project activity against the project plan.<\/p>\n

\"\"Document projects using written procedures and project summaries.<\/p>\n<\/details>\n

\nQuality System<\/summary>\n

\"\"Develop and monitor the quality mission and policy.<\/p>\n

\"\"Develop and deploy the quality plan and ensure that it is documented and accessible.<\/p>\n

\"\"Evaluate the effectiveness of the quality system.<\/p>\n<\/details>\n

\nQuality Models and Theories<\/summary>\n

\"\"Apply the requirements and basic principles of ISO-9000-based standards used to support quality management systems.<\/p>\n

\"\"Describe common elements of performance excellence models and how their criteria are used as management models to improve processes.<\/p>\n

\"\"Differentiate a variety of methods such as benchmarking and continuous improvement.<\/p>\n

\"\"Apply basic methodologies proposed by quality leaders.<\/p>\n<\/details>\n

<\/span>IV. Quality Management Tools (30 questions)<\/h3>\n

The questions in this section are designed to assess your knowledge and abilities in the following areas:<\/p>\n

\nProblem-Solving Tools<\/summary>\n

\"\"Evaluate output from various tools.<\/p>\n

\"\"Evaluate tools such as PDCA, root cause analysis, and six sigma DMAIC.<\/p>\n

\"\"Use various exercises for creative decision-making and problem-solving.<\/p>\n

\"\"Distinguish between appraisal, prevention, external, and internal failure cost categories.<\/p>\n<\/details>\n

\nProcess Management<\/summary>\n

\"\"Describe the establishment, monitorization, and measurement of process goals.<\/p>\n

\"\"Analyze a process and evaluate its effectiveness on the basis of work instructions, procedures, and other documents.<\/p>\n

\"\"Use a variety of lean tools.<\/p>\n

\"\"Define key concepts of the theory of constraints.<\/p>\n<\/details>\n

\nMeasurement: Assessment and Metrics<\/summary>\n

\"\"Use statistical techniques to identify what, when, and how to measure projects and processes.<\/p>\n

\"\"Describe basic sampling techniques and identify why and when sampling is appropriate.<\/p>\n

\"\"Calculate basic statistics.<\/p>\n

\"\"Understand basic measurement terms and the difference between reproducibility and repeatability in gauge R&R studies.<\/p>\n

\"\"Interpret charts and graphs to identify seasonal, environmental, and cyclical data trends.<\/p>\n

\"\"Analyze data to distinguish between special and common cause variation.<\/p>\n

\"\"Recognize process capability and performance indices.<\/p>\n

\"\"Describe basic reliability measures and understand the value of estimating reliability to meet requirements.<\/p>\n<\/details>\n

<\/span>V. Customer-Focused Organizations (21 questions)<\/h3>\n

The questions in this section are designed to assess your knowledge and abilities in the following areas:<\/p>\n

\nCustomer Identification and Segmentation<\/summary>\n

\"\"Define internal customers and describe the impact of an organization’s treatment of internal customers on external customers.<\/p>\n

\"\"Define external customers and describe their impact on products and services.<\/p>\n

\"\"Assess the process of customer segmentation and its impact on aligning service and delivery to meet customer needs.<\/p>\n

\"\"Identify subjective information.<\/p>\n<\/details>\n

\nCustomer Relationship Management<\/summary>\n

\"\"Use quality function deployment to capture the voice of the customer and examine customer needs.<\/p>\n

\"\"Develop systems to capture positive and negative customer feedback and experiences.<\/p>\n

\"\"Demonstrate strategies that support customer service principles.<\/p>\n

\"\"Monitor priorities to avoid or resolve conflicting customer requirements and demands.<\/p>\n<\/details>\n

<\/span>VI. Supply Chain Management (17 questions)<\/h3>\n

The questions in this section are designed to assess your knowledge and abilities in the following areas:<\/p>\n

\nSupplier Selection and Approval<\/summary>\n

\"\"Outline criteria for selecting, approving, and classifying suppliers.<\/p>\n<\/details>\n

\nSupplier Risk Management<\/summary>\n

\"\"Assess and manage supplier risk.<\/p>\n<\/details>\n

\nSupplier Communications<\/summary>\n

\"\"Implement specific communication methods with suppliers.<\/p>\n<\/details>\n

\nSupplier Performance<\/summary>\n

\"\"Assess and monitor supplier performance in terms of service levels, cost, delivery, and quality.<\/p>\n<\/details>\n

\nSupplier Improvement<\/summary>\n

\"\"Define and conduct supplier audits, evaluate corrective action plans, provide feedback, and monitor process improvements.<\/p>\n<\/details>\n

\nSupplier Certification, Partnerships, and Alliances<\/summary>\n

\"\"Appraise and implement supplier certification programs that include process reviews and performance evaluations.<\/p>\n<\/details>\n

\nSupplier Logistics and Material Acceptance<\/summary>\n

\"\"Describe the impact purchased products and services can have on final product assembly or total service package.<\/p>\n<\/details>\n

<\/span>VII. Training and Development (16 questions)<\/h3>\n

The questions in this section are designed to assess your training and development knowledge and abilities in the following areas:<\/p>\n

\nTraining Plans<\/summary>\n

\"\"Develop and implement training plans that are aligned with the organization’s strategic plan and general business needs.<\/p>\n<\/details>\n

\nTraining Needs Analysis<\/summary>\n

\"\"Use various tools and techniques to identify and assess training needs.<\/p>\n<\/details>\n

\nTraining Materials, Development, and Delivery<\/summary>\n

\"\"Use various tools, methodologies, and resources to develop training materials and curriculum that address adult learning principles.<\/p>\n<\/details>\n

\nTraining Effectiveness and Evaluation<\/summary>\n

\"\"Assess training effectiveness and make improvements based on feedback.<\/p>\n<\/details>\n\n\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Check Out Mometrix's CMQ\/OE Study Guide<\/p>\n\t\t\t\t\t

Get practice questions, video tutorials, and detailed study lessons<\/p>\n\t\t\t\t\tGet Your Study Guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\"\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n

<\/span>Registration<\/h2>\n

To register for the exam, you must submit an application online via the ASQ website. Your application should include any necessary eligibility documentation, as well as the $568 examination fee.<\/p>\n

Once ASQ approves your application, you will receive a confirmation email, which includes instructions on scheduling your examination with Promteric.<\/p>\n

<\/span>Test Day<\/h2>\n

The CMQ\/OE exam is administered at Prometric testing centers across the country. You should arrive at the testing center about 30 minutes before the scheduled exam time. If you arrive late, you will not be able to take the exam.<\/p>\n

When you arrive, you will be asked to provide a valid, government-issued photo ID. If you forget to bring your ID or if your ID is invalid, you will not be allowed to take the exam.<\/p>\n

Before you enter the testing room, you will be asked to leave all personal items in an assigned locker or leave them in your car.<\/p>\n

Once you are in the testing room, you will be given a four-function calculator, a small whiteboard, dry-erase markers, and noise-canceling headphones. After the exam begins, you will be allowed to take a break. However, the timer will not be paused during your break.<\/p>\n

<\/span>How the Exam is Scored<\/h2>\n

Your final score is determined using a scaled scoring system, in which your raw score (the number of questions you answered correctly) is converted to a scaled score using a modified version of the Angoff method. Your final scaled score must be at least 550 to pass the exam.<\/p>\n

You will receive a pass\/fail notification the day you take the computer-based exam. You can also access your score report 7-10 days after testing.<\/p>\n

<\/span>Retaking the Test<\/h2>\n

You can re-take the exam as many times as you would like, within a 2-year period. If you re-take the exam outside this 2-year period, you must submit a new application.<\/p>\n\n\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Check Out Mometrix's CMQ\/OE Flashcards<\/p>\n\t\t\t\t\t

Get complex subjects broken down into easily understandable concepts<\/p>\n\t\t\t\t\tGet Your Flashcards<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\"\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n

<\/span>FAQs<\/h2>\n
\n
\n
\n

Q<\/h4>\n

How many questions are on the CMQ\/OE exam?<\/p>\n<\/p><\/div>\n

\n

A<\/h4>\n

There are 180 multiple-choice questions on the exam.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n

Q<\/h4>\n

How long is the CMQ\/OE exam?<\/p>\n<\/p><\/div>\n

\n

A<\/h4>\n

The time limit for the exam is 4 hours and 18 minutes.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n

Q<\/h4>\n

What is the passing score for the CMQ\/OE exam?<\/p>\n<\/p><\/div>\n

\n

A<\/h4>\n

To pass the exam, you must achieve a minimum scaled score of 550.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n
\n

Q<\/h4>\n

How much does the CMQ\/OE exam cost?<\/p>\n<\/p><\/div>\n

\n

A<\/h4>\n

The examination fee is $568.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n\n

\"Headshot

By Peter Rench<\/span><\/p>

Peter Rench joined Mometrix in 2009 and serves as Vice President of Product Development, responsible for overseeing all new product development and quality improvements. Mr. Rench, a National Merit Scholar, graduated magna cum laude with a Bachelor of Science in Mechanical Engineering and a minor in mathematics from Texas A&M University.<\/p>\n<\/div><\/div><\/div>

\"Aaron

Edited by Aaron Lanni<\/span><\/p>

Aaron is the content manager and lead editor for Mometrix Academy. He regularly produces, updates, proofreads, and edits content to ensure it meets Mometrix\u2019s quality and accessibility standards.<\/p>\n<\/div>

Learn more about our editorial guidelines<\/a> \u2192<\/p><\/div><\/div><\/p>\n

\n

Mometrix Academy – Home<\/a><\/p>\n<\/div>\n

Mometrix Test Preparation is not affiliated with or endorsed by any official testing organization. All organizational and test names are trademarks of their respective owners.<\/p>\n","protected":false},"excerpt":{"rendered":"

The American Society for Quality (ASQ) administers the Manager of Quality\/Organizational Excellence (CMQ\/OE) certification exam to assess the knowledge and skills of those seeking to lead and champion process-improvement initiatives. Click \u201cStart Test\u201d above to take a free CMQ\/OE practice test, and check out our premium-quality CMQ\/OE test prep resources by clicking the links below! … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":206264,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":{"0":"post-46759","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"page_category-business","7":"page_type-exam-overview","8":"page_domain-asq-cmq-oe"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/pages\/46759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/comments?post=46759"}],"version-history":[{"count":9,"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/pages\/46759\/revisions"}],"predecessor-version":[{"id":284572,"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/pages\/46759\/revisions\/284572"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/media\/206264"}],"wp:attachment":[{"href":"https:\/\/www.mometrix.com\/academy\/wp-json\/wp\/v2\/media?parent=46759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}