{"id":35660,"date":"2017-12-19T17:42:24","date_gmt":"2017-12-19T17:42:24","guid":{"rendered":"https:\/\/www.mometrix.com\/academy\/?page_id=35660"},"modified":"2026-08-21T11:39:55","modified_gmt":"2026-08-21T16:39:55","slug":"shrm-cp","status":"publish","type":"page","link":"https:\/\/www.mometrix.com\/academy\/shrm-cp\/","title":{"rendered":"SHRM-CP<sup>&reg;<\/sup> Practice Test"},"content":{"rendered":"<p>The Society for Human Resource Management (SHRM<sup>&reg;<\/sup>), which is the largest HR membership organization in the world, administers the SHRM Certified Professional (SHRM-CP<sup>&reg;<\/sup>) exam for those pursuing a credential in human resource management.<\/p>\n<p>Click \u201cStart Test\u201d above to take a free SHRM-CP practice test!<\/p>\n<div class=\"buttonlinks\">\n<a href=\"https:\/\/www.mometrix.com\/university\/shrm?utm_source=academy&amp;utm_medium=button&amp;utm_campaign=academy-mu-ads&amp;utm_content=shrm-cp-test\" class=\"class_names\" style=\"color:black;\" onclick=\"_paq.push(['trackEvent', 'Course Button', 'Course Click', 'SHRMCP Course Click']);\">SHRM-CP Online Course<\/a><br \/>\n<a href=\"https:\/\/www.mometrix.com\/academy\/shrm-cp-study-guide\/\">SHRM-CP Study Guide<\/a><br \/>\n<a href=\"https:\/\/www.flashcardsecrets.com\/shrm\/\" class=\"class_names\" style=\"color:black;\" onclick=\"_paq.push(['trackEvent', 'Flashcard Button', 'Flashcard Button Click', 'SHRMCP Flashcard Click']);\">SHRM-CP Flashcards<\/a>\n<\/div>\n<h2 class=\"pt-page\"><span id=\"SHRMCP_Question_of_the_Day\" class=\"m-toc-anchor\"><\/span>SHRM-CP Question of the Day<\/h2>\n<div class=\"klaviyo-form-Xes6Tt\"><\/div>\n<h2 class=\"pt-page\"><span id=\"SHRMCP_Exam_Eligibility\" class=\"m-toc-anchor\"><\/span>SHRM-CP Exam Eligibility<\/h2>\n<p>There are no strict eligibility requirements for the SHRM-CP. The exam is intended for people who perform general HR-related duties, or for those who are pursuing a career in human resource management as a student.<\/p>\n<h2 class=\"pt-page\"><span id=\"Exam_Format\" class=\"m-toc-anchor\"><\/span> Exam Format<\/h2>\n<p>The SHRM-CP exam contains 134 multiple-choice questions, 24 of which are unscored, and has a time limit of 3 hours and 40 minutes. The unscored questions are used by SHRM to evaluate questions for future versions of the exam.<\/p>\n<p>There are two types of multiple-choice questions on the exam: knowledge-based questions and situational judgment questions.<\/p>\n<div style=\"padding-left: 30px;\">\n<strong>Knowledge Questions<\/strong><br \/>\nThere are two types of knowledge questions on the exam: HR-specific (KI) and foundational (FKI). The KIs pertain to the concepts covered in the 14 HR functional areas, while the FKIs pertain to concepts covered in the 9 behavioral competencies.<\/p>\n<p><strong>Situational Judgment Questions<\/strong><br \/>\nThe situational judgment questions (SJIs) evaluate your decision-making skills and quality of judgment. These questions present you with a work-related situation and ask you to choose which of several possible strategies will most effectively resolve any conflict and address any issues presented in the scenario.\n<\/div>\n<h2 class=\"pt-page\"><span id=\"SHRMCP_Outline\" class=\"m-toc-anchor\"><\/span>SHRM-CP Outline<\/h2>\n<p>The exam divides the questions into two groups: behavioral competencies and technical competencies. The 9 behavioral competencies are grouped into three clusters, while the single technical competency is split into three domains containing the 14 functional areas.<\/p>\n<p><a href=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2022\/12\/SHRM-CP-Exam-Outline-01.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-159041\" role=\"img\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2022\/12\/SHRM-CP-Test-Outline-01.svg\" alt=\"exam outline for the SHRM-CP exam, which contains 134 multiple-choice questions and has a time limit of 3 hours and 40 minutes\" width=\"381.6\" height=\"891.6\" \/><\/a><\/p>\n<h3><span id=\"Behavioral_Competencies\" class=\"m-toc-anchor\"><\/span>Behavioral Competencies<\/h3>\n<div style=\"padding-left: 30px;\"><strong>CLUSTER 1: LEADERSHIP<\/strong><br \/>\nThe three competencies in the Leadership cluster assess your knowledge of the attributes, behaviors, and base knowledge needed to effectively lead an HR team.<\/p>\n<details class=\"togglelist\">\n<summary style=\"margin-top: -1em;\"><strong>Competency 1:<\/strong> Leadership and Navigation<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Navigating the Organization<\/li>\n<li>Vision<\/li>\n<li>Managing HR Initiatives<\/li>\n<li>Influence<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary><strong>Competency 2:<\/strong> Ethical Practice<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Personal Integrity<\/li>\n<li>Professional Integrity<\/li>\n<li>Ethical Agent<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary style=\"margin-bottom: 1.5em;\"><strong>Competency 3:<\/strong> Diversity, Equity, and Inclusion<\/summary>\n<ul style=\"list-style-type: circle; margin-top: -0.5em;\">\n<li>Creating a Diverse and Inclusive Culture<\/li>\n<li>Ensuring Equity Effectiveness<\/li>\n<li>Connecting DE&amp;I to Organizational Performance<\/li>\n<\/ul>\n<\/details>\n<p><strong>CLUSTER 2: INTERPERSONAL<\/strong><br \/>\nThe three competencies in the Interpersonal cluster assess your knowledge of the attributes, behaviors, and base knowledge needed to effectively collaborate and perform the interpersonal aspects of an HR professional&#8217;s job.<\/p>\n<details class=\"togglelist\">\n<summary style=\"margin-top: -1em;\"><strong>Competency 1:<\/strong> Relationship Management<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Networking<\/li>\n<li>Relationship-Building<\/li>\n<li>Teamwork<\/li>\n<li>Negotiation<\/li>\n<li>Conflict Management<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary><strong>Competency 2:<\/strong> Communication<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Delivering Messages<\/li>\n<li>Exchanging Organizational Information<\/li>\n<li>Listening<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary style=\"margin-bottom: 1.5em;\"><strong>Competency 3:<\/strong> Global Mindset<\/summary>\n<ul style=\"list-style-type: circle; margin-top: -0.5em;\">\n<li>Operating in a Culturally Diverse Workplace<\/li>\n<li>Operating in a Global Environment<\/li>\n<li>Advocating for a Culturally Diverse and Inclusive Workplace<\/li>\n<\/ul>\n<\/details>\n<p><strong>CLUSTER 3: BUSINESS<\/strong><br \/>\nThe three competencies in the Business cluster assess your knowledge of the attributes, behaviors, and base knowledge needed to meet business objectives by implementing various HR solutions.<\/p>\n<details class=\"togglelist\">\n<summary style=\"margin-top: -1em;\"><strong>Competency 1:<\/strong> Business Acumen<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Business and Competitive Awareness<\/li>\n<li>Business Analysis<\/li>\n<li>Strategic Alignment<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary><strong>Competency 2:<\/strong> Consultation<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Evaluating Business Challenges<\/li>\n<li>Designing HR Solutions<\/li>\n<li>Advising on HR Solutions<\/li>\n<li>Change Management<\/li>\n<li>Service Excellence<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary style=\"margin-bottom: 1.5em;\"><strong>Competency 3:<\/strong> Analytical Aptitude<\/summary>\n<ul style=\"list-style-type: circle; margin-top: -0.5em;\">\n<li>Data Advocate<\/li>\n<li>Data Gathering<\/li>\n<li>Data Analysis<\/li>\n<li>Evidence-Based Decision-Making<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<h3><span id=\"Technical_Competency\" class=\"m-toc-anchor\"><\/span>Technical Competency<\/h3>\n<p>The one technical competency is the HR Expertise competency, which outlines 14 functional areas grouped into three domains.<\/p>\n<details class=\"togglelist\">\n<summary style=\"margin-top: -1em;\"><strong>Domain 1:<\/strong> People Knowledge<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>HR Strategy<\/li>\n<li>Talent Acquisition<\/li>\n<li>Employee Engagement and Retention<\/li>\n<li>Learning and Development<\/li>\n<li>Total Rewards<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary><strong>Domain 2:<\/strong> Organizational Knowledge<\/summary>\n<ul style=\"list-style-type: circle; margin-top: 0.5em;\">\n<li>Structure of the HR Function<\/li>\n<li>Organizational Effectiveness and Development<\/li>\n<li>Workforce Management<\/li>\n<li>Employee Labor and Relations<\/li>\n<li>Technology Management<\/li>\n<\/ul>\n<\/details>\n<details class=\"togglelist\">\n<summary style=\"margin-bottom: 1.5em;\"><strong>Domain 3:<\/strong> Workplace Knowledge<\/summary>\n<ul style=\"list-style-type: circle; margin-top: -0.5em;\">\n<li>Managing a Global Workforce<\/li>\n<li>Risk Management<\/li>\n<li>Corporate Social Responsibility<\/li>\n<li>US Employment Law and Regulations<\/li>\n<\/ul>\n<\/details>\n\n\t\t\t<div class=\"sg-box\">\n\t\t\t\t<div class=\"sg-box-text\">\n\t\t\t\t\t<p class=\"sg-box-title\">Check Out Mometrix's SHRM-CP Study Guide<\/p>\n\t\t\t\t\t<p>Get practice questions, video tutorials, and detailed study lessons<\/p>\n\t\t\t\t\t<a class=\"sg-box-button\" href=\"https:\/\/www.mometrix.com\/academy\/shrm-cp-study-guide\/\" target=\"_blank\" rel=\"noopener\">Get Your Study Guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<a href=\"https:\/\/www.mometrix.com\/academy\/shrm-cp-study-guide\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"184\" height=\"238\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2026\/03\/shrmcp-29197.jpg\" alt=\" Study Guide\">\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n<h2 class=\"pt-page\"><span id=\"Top_5_Most_Challenging_SHRMCP_Questions\" class=\"m-toc-anchor\"><\/span>Top 5 Most Challenging SHRM-CP Questions<\/h2>\n<p>Now that you know more about the exam, try your hand at some targeted practice!<\/p>\n<p>Over the last year, we&#8217;ve compiled the data from about 3,000 test-takers who tried their hand at the practice test at the top of this page. According to the data, around 75% of people answered these five questions incorrectly.<\/p>\n<p>Answer each question and read through the answer explanation, whether you got the answer right or wrong. This will help you ensure you&#8217;ve got the topic mastered.<\/p>\n<p>Whether you struggled with these questions or aced them on your first try, be sure to take the <a class=\"ylist\" href=\"https:\/\/academy-pq.app.mometrix.com\/practicequestion\/products\/SHRMCPPQ\" target=\"_blank\">full practice test<\/a> to get a better idea of how prepared you really are!<\/p>\n<div style=\"margin-bottom: 1.5em; margin-top: 2em;\"><div class=\"shrm-question-container\">\r\n    <div class=\"hardest-badge\"><img decoding=\"async\"  src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2026\/08\/Trophy.svg\"  alt=\"\"  aria-hidden=\"true\">\r\n        <div class=\"hardest-badge-text\">\r\n            <div class=\"hardest-title\">Hardest Question<\/div>\r\n            <div class=\"hardest-stat\">Only 17% answered correctly<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <p class=\"shrm-question-text\">1. Read the passage below before answering the question:<\/p>\r\n\r\n        <div class=\"shrm-readpassagecontainer\">\r\n        <div class=\"shrm-readButton\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2025\/04\/Yellow-Book-2.svg\" alt=\"Closed Book Icon\" class=\"closed-book-icon\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2025\/04\/Yellow-Open-Book.svg\" alt=\"Open Book Icon\" class=\"open-book-icon hidden\">\r\n            <span>Read Passage<\/span>\r\n        <\/div>\r\n        <div class=\"shrm-passageText\">\r\nA company hires a new HR manager with extensive payroll experience to join its team. The new manager has been asked to review current payroll practices to look for ways to increase efficiency. On her first day of work the HR manager learns that the company requires employees to complete paper timesheets each week. She also learns that the company has a policy that all employees are required to enroll in direct deposit but continues to pay a significant amount of money to continue to provide hard copy checks, which is a known contributor to payroll inefficiencies.\r\n        <\/div>\r\n    <\/div>\r\n    <p class=\"shrm-question-text\">The manager is shocked that the company is still using paper time sheets to track time due to its environmental impact. What should she do next?<\/p>\r\n    \r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice1\" value=\"A\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">A.<\/span>&nbsp;Ask her manager whether the company is aware of the environmental impact of using paper time sheets in a company of its size.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice1\" value=\"B\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">B. <\/span>&nbsp;Use the staff directory to see if any employees are responsible for ensuring that the company is engaging in socially responsible business practices and start to develop relationships with those individuals or teams.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice1\" value=\"C\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">C. <\/span>&nbsp;Submit an anonymous complaint through the company\u2019s compliance hotline informing them of excess waste of paper.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice1\" value=\"D\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">D. <\/span>&nbsp;Make a note of this potential concern but do nothing further at this time. <\/label>\r\n    <button class=\"shrm-submit-btn\" onclick=\"checkAnswer(1)\">Submit<\/button><br>\r\n    <div id=\"feedback1\" class=\"shrm-feedback-text\"><\/div>\r\n    <div id=\"explanation1\" class=\"shrm-explanation-text\">Choice D is the best answer because this is the manager\u2019s first day of work and she likely has very little knowledge about whether the company\u2019s business operations and its strategic objectives align with her personal views. The manager should learn more about the company\u2019s business and operations before taking any action.\r\n<\/div>\r\n <div class=\"bugreport\">Found a bug? <a class=\"ylist\" href=\"https:\/\/airtable.com\/appgcc1PP0BbzPCbI\/shr5gZ1gnO15kxPFw?prefill_Test=SHRM-CP&prefill_Question+Number=1&prefill_Which+Form=General-IQ-Feedback&prefill_UP-ID=General-IQ-Feedback%20-%20SHRM-CP%20-%201&hide_Test=true&hide_Which+Form=true&hide_UP-ID=true&hide_Question+Number=true\" target=\"_blank\" rel=\"noopener\">Let us know!<\/a><\/div>\r\n<\/div>\r\n<\/div>\n<div style=\"margin-bottom: 1.5em;\"><div class=\"shrm-question-container\">\r\n<p class=\"shrm-question-text\">2. If a company reports on details of its ongoing investigations in its weekly leadership meeting that includes representation from each of its 68 offices, this illustrates:<\/p>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice2\" value=\"A\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">A.<\/span>&nbsp;The company is committed to maintaining open communication<\/label>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice2\" value=\"B\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">B. <\/span>&nbsp;The company takes its compliance obligations seriously<\/label>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice2\" value=\"C\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">C. <\/span>&nbsp;Absence of internal ethics controls<\/label>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice2\" value=\"D\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">D. <\/span>&nbsp;Commitment to transparency<\/label>\r\n <button class=\"shrm-submit-btn\" onclick=\"checkAnswer(2)\">Submit<\/button><br>\r\n<div id=\"feedback2\" class=\"shrm-feedback-text\"><\/div>\r\n<div id=\"explanation2\" class=\"shrm-explanation-text\">Choice C is the correct answer because organizations have an ethical obligation to maintain the confidentiality of employee information, particularly within the context of an investigation.\r\n<\/div>\r\n <div class=\"bugreport\">Found a bug? <a class=\"ylist\" href=\"https:\/\/airtable.com\/appgcc1PP0BbzPCbI\/shr5gZ1gnO15kxPFw?prefill_Test=SHRM-CP&prefill_Question+Number=2&prefill_Which+Form=General-IQ-Feedback&prefill_UP-ID=General-IQ-Feedback%20-%20SHRM-CP%20-%201&hide_Test=true&hide_Which+Form=true&hide_UP-ID=true&hide_Question+Number=true\" target=\"_blank\" rel=\"noopener\">Let us know!<\/a><\/div>\r\n<\/div><\/div>\n<div style=\"margin-bottom: 1.5em;\"><div class=\"shrm-question-container\">\r\n    <p class=\"shrm-question-text\">3. Read the passage below before answering the question:<\/p>\r\n\r\n        <div class=\"shrm-readpassagecontainer\">\r\n        <div class=\"shrm-readButton\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2025\/04\/Yellow-Book-2.svg\" alt=\"Closed Book Icon\" class=\"closed-book-icon\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2025\/04\/Yellow-Open-Book.svg\" alt=\"Open Book Icon\" class=\"open-book-icon hidden\">\r\n            <span>Read Passage<\/span>\r\n        <\/div>\r\n        <div class=\"shrm-passageText\">A company\u2019s headquarters is located in a relatively safe area. However, there has been a recent increase in the number of petty crimes in the community. The CEO indicates he is unconcerned because he believes the incidents are being exaggerated by the news media because of a heated political race for City Council. HR is scheduled to meet with the CEO to ask for resources to enhance workplace safety and the team meets to discuss how to approach the meeting.\r\n        <\/div>\r\n    <\/div>\r\n    <p class=\"shrm-question-text\">An HR team member has a sister who coauthored the leading book on the impact of workplace violence on employee engagement. He offers to arrange to bring his sister to the meeting with the CEO to discuss the impact that ignoring the issue will have on the current workplace and on the pool of future candidates. How should the team respond?<\/p>\r\n    \r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice3\" value=\"A\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">A.<\/span>&nbsp;Contact the CEO to confirm that he is comfortable with a non-employee attending the meeting.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice3\" value=\"B\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">B. <\/span>&nbsp;Invite the coauthor to the meeting, but keep the information confidential until the meeting so the CEO does not have an opportunity to gather information to refute the coauthor\u2019s findings.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice3\" value=\"C\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">C. <\/span>&nbsp;Ask the coauthor to provide the team with a summary of her findings so they can use it as a resource in the later stages of the project in the event it goes forward.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice3\" value=\"D\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">D. <\/span>&nbsp;Decline to invite the coauthor to the meeting.<\/label>\r\n    <button class=\"shrm-submit-btn\" onclick=\"checkAnswer(3)\">Submit<\/button><br>\r\n    <div id=\"feedback3\" class=\"shrm-feedback-text\"><\/div>\r\n    <div id=\"explanation3\" class=\"shrm-explanation-text\">Although the coauthor likely has a wealth of information, there is no indication that it is relevant to the issue HR is attempting to address. In this situation the issue relates to petty crime in the community, not workplace violence. The team should focus on gathering data that is more closely-aligned to the issue they are seeking to address.\r\n<\/div>\r\n <div class=\"bugreport\">Found a bug? <a class=\"ylist\" href=\"https:\/\/airtable.com\/appgcc1PP0BbzPCbI\/shr5gZ1gnO15kxPFw?prefill_Test=SHRM-CP&prefill_Question+Number=3&prefill_Which+Form=General-IQ-Feedback&prefill_UP-ID=General-IQ-Feedback%20-%20SHRM-CP%20-%201&hide_Test=true&hide_Which+Form=true&hide_UP-ID=true&hide_Question+Number=true\" target=\"_blank\" rel=\"noopener\">Let us know!<\/a><\/div>\r\n<\/div>\r\n<\/div>\n<div style=\"margin-bottom: 1.5em;\"><div class=\"shrm-question-container\">\r\n<p class=\"shrm-question-text\">4. An employee presents data to her employer to support her position that she is paid $3,000 below market rate. She asks for an adjustment and the company said they value her work and understand she is underpaid but they simply do not have the budget to increase her salary. If the parties agree that the employee will continue to be paid her current salary but will be given an additional week of paid vacation, what type of conflict resolution mode will the parties have used?<\/p>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice4\" value=\"A\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">A.<\/span>&nbsp;Accommodate<\/label>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice4\" value=\"B\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">B. <\/span>&nbsp;Assert<\/label>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice4\" value=\"C\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">C. <\/span>&nbsp;Collaborate<\/label>\r\n   <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice4\" value=\"D\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">D. <\/span>&nbsp;Compromise<\/label>\r\n <button class=\"shrm-submit-btn\" onclick=\"checkAnswer(4)\">Submit<\/button><br>\r\n<div id=\"feedback4\" class=\"shrm-feedback-text\"><\/div>\r\n<div id=\"explanation4\" class=\"shrm-explanation-text\">Choice D is the correct answer because the parties reached an agreement that partially met both of their needs. Collaborating is incorrect because this was not a win-win situation where both parties satisfied their initial needs. Instead, the parties identified a third option that satisfied both parties.\r\n<\/div>\r\n <div class=\"bugreport\">Found a bug? <a class=\"ylist\" href=\"https:\/\/airtable.com\/appgcc1PP0BbzPCbI\/shr5gZ1gnO15kxPFw?prefill_Test=SHRM-CP&prefill_Question+Number=4&prefill_Which+Form=General-IQ-Feedback&prefill_UP-ID=General-IQ-Feedback%20-%20SHRM-CP%20-%201&hide_Test=true&hide_Which+Form=true&hide_UP-ID=true&hide_Question+Number=true\" target=\"_blank\" rel=\"noopener\">Let us know!<\/a><\/div>\r\n<\/div><\/div>\n<div style=\"margin-bottom: 3.5em;\"><div class=\"shrm-question-container\">\r\n    <p class=\"shrm-question-text\">5. Read the passage below before answering the question:<\/p>\r\n\r\n        <div class=\"shrm-readpassagecontainer\">\r\n        <div class=\"shrm-readButton\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2025\/04\/Yellow-Book-2.svg\" alt=\"Closed Book Icon\" class=\"closed-book-icon\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2025\/04\/Yellow-Open-Book.svg\" alt=\"Open Book Icon\" class=\"open-book-icon hidden\">\r\n            <span>Read Passage<\/span>\r\n        <\/div>\r\n        <div class=\"shrm-passageText\">A company realizes that a recent technological advancement could eliminate 10% of its workforce. The impacted employees work in 5 different departments across the company. Leadership intends to speak with the board at their next board meeting to confirm the effective date of the layoffs. They speak with HR about the need to handle the situation delicately because they are extremely concerned about any potential backlash from their employees and from the general public once the layoffs are announced. The board\u2019s primary goal is to eliminate, or at least reduce, any negative impact to their reputation as a result of this organizational change.\r\n        <\/div>\r\n    <\/div>\r\n    <p class=\"shrm-question-text\">What is the first step HR should take once leadership informs them that they want to eliminate these jobs?<\/p>\r\n    \r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice5\" value=\"A\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">A.<\/span>&nbsp;Immediately start to prepare the paperwork necessary to execute the layoffs so they will be ready as soon as the board decides on the effective date.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice5\" value=\"B\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">B. <\/span>&nbsp;Immediately review their schedule of upcoming projects to determine which can be pushed out into the future because the layoffs will be a top priority and will require a substantial amount of time.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice5\" value=\"C\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">C. <\/span>&nbsp;Research whether there are any company policies, employment agreements, or union contracts in place that would prevent the layoff or require certain administrative steps prior to execution of the layoffs.<\/label>\r\n    <label class=\"shrm-choice-label\" style=\"margin-bottom: 1em;\"><input type=\"radio\" name=\"choice5\" value=\"D\" class=\"shrm-choice-input\"> <span style=\"font-weight: 600;\">D. <\/span>&nbsp;Review the vacant roles at the organization to see whether any of the impacted employees are qualified to fill them.<\/label>\r\n    <button class=\"shrm-submit-btn\" onclick=\"checkAnswer(5)\">Submit<\/button><br>\r\n    <div id=\"feedback5\" class=\"shrm-feedback-text\"><\/div>\r\n    <div id=\"explanation5\" class=\"shrm-explanation-text\">The best way to reduce any negative impacts of layoffs is to work to prevent them. Offering employees other roles in the organization will be a win-win situation for the company and the employee. The company will be able to reduce the number of layoffs and reduce the negative reaction, and the employee will have the opportunity to continue employment. HR should research whether there are limitations on the right to layoff the employees on the list, but they should do this after they determine whether any of the layoffs can be avoided.\r\n<\/div>\r\n <div class=\"bugreport\">Found a bug? <a class=\"ylist\" href=\"https:\/\/airtable.com\/appgcc1PP0BbzPCbI\/shr5gZ1gnO15kxPFw?prefill_Test=SHRM-CP&prefill_Question+Number=5&prefill_Which+Form=General-IQ-Feedback&prefill_UP-ID=General-IQ-Feedback%20-%20SHRM-CP%20-%201&hide_Test=true&hide_Which+Form=true&hide_UP-ID=true&hide_Question+Number=true\" target=\"_blank\" rel=\"noopener\">Let us know!<\/a><\/div>\r\n<\/div>\r\n<\/div>\n<h2 id=\"fees\" class=\"pt-page\"><span id=\"Registration\" class=\"m-toc-anchor\"><\/span> Registration<\/h2>\n<p>To register for the SHRM-CP exam, you must first create an online SHRM account and submit an application.<\/p>\n<p>Along with your application, you will need to send the $499 testing fee.<\/p>\n<p>Once your application and fee have been approved, you will receive an Authorization to Test (ATT), which will provide you with details on how to schedule your exam with Prometric.<\/p>\n<h2 class=\"pt-page\"><span id=\"Test_Day\" class=\"m-toc-anchor\"><\/span>Test Day<\/h2>\n<p>On the day of the test, you should arrive at the testing center 15 to 30 minutes before your exam is scheduled to begin. If you are late, you will not be admitted, and your test will be canceled.<\/p>\n<p>Before the exam begins, you will be asked to provide your photo ID and sign a candidate agreement. Then, you must store all personal items (cell phone, notebook, backpack, etc.) in a provided locker outside the testing area.<\/p>\n<p>During the exam, you can take one 15-minute break whenever you need to, but the timer will not stop while you are away.<\/p>\n<h2 class=\"pt-page\"><span id=\"How_the_SHRMCP_is_Scored\" class=\"m-toc-anchor\"><\/span>How the SHRM-CP is Scored<\/h2>\n<p>Your SHRM-CP score is based on a modified Angoff method. This means that your score is determined based solely on your performance on the exam, with no prior work experience or variables factored into your score.<\/p>\n<p>The score range for this exam is 120-200, with the passing score being 200.<\/p>\n\n\t\t\t<div class=\"sg-box\">\n\t\t\t\t<div class=\"sg-box-text\">\n\t\t\t\t\t<p class=\"sg-box-title\">Check Out Mometrix's SHRM-CP Flashcards<\/p>\n\t\t\t\t\t<p>Get complex  subjects broken down into easily understandable concepts<\/p>\n\t\t\t\t\t<a class=\"sg-box-button blue-button\" href=\"https:\/\/www.flashcardsecrets.com\/shrm\/\" target=\"_blank\" rel=\"noopener\">Get Your Flashcards<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<a href=\"https:\/\/www.flashcardsecrets.com\/shrm\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"577\" height=\"327\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2023\/02\/image-removebg-preview-10.png\" alt=\" Flashcards\">\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n<h2 class=\"pt-page\"><span id=\"How_to_Pass_the_Test\" class=\"m-toc-anchor\"><\/span>How to Pass the Test<\/h2>\n<h3><span id=\"Start_with_a_SHRMCP_Practice_Test\" class=\"m-toc-anchor\"><\/span>Start with a SHRM-CP Practice Test<\/h3>\n<p>Before creating your study schedule, take a SHRM practice test to establish a starting point. You don&#8217;t need to wait until you have reviewed every HR law, compensation concept, and behavioral competency. At this stage, the goal is to identify where your preparation time will have the greatest effect.<\/p>\n<p>Review your results across the three HR Knowledge Domains:<\/p>\n<ul>\n<li style=\"margin-bottom: 10px\"><strong style=\"font-weight: 600\">People:<\/strong> Do you need more work with HR Strategy, Talent Acquisition, Employee Engagement &#038; Retention, Learning &#038; Development, or Total Rewards?<\/li>\n<li style=\"margin-bottom: 10px\"><strong style=\"font-weight: 600\">Organization:<\/strong> Can you apply concepts involving the Structure of the HR Function, Organizational Effectiveness &#038; Development, Workforce Management, Employee &#038; Labor Relations, and Technology Management?<\/li>\n<li><strong style=\"font-weight: 600\">Workplace:<\/strong> Do you understand Managing a Global Workforce, Risk Management, Corporate Social Responsibility, and U.S. Employment Law &#038; Regulations?<\/li>\n<\/ul>\n<p>Identifying those specific weaknesses will show you where to devote more attention during your study time.<\/p>\n<h3><span id=\"Review_Difficult_Questions\" class=\"m-toc-anchor\"><\/span>Review Difficult Questions<\/h3>\n<p>After each practice session, review every question you answered incorrectly AND every question you guessed on or answered with low confidence. A correct guess does not demonstrate that you understood the HR principle or selected the answer for the right reason.<\/p>\n<p>For each difficult question, determine which of the following caused the problem:<\/p>\n<ul>\n<li>You didn&#8217;t know the HR concept, law, process, or terminology.<\/li>\n<li>You knew the concept but couldn&#8217;t apply it to the workplace situation.<\/li>\n<li>You acted before gathering enough information.<\/li>\n<li>You focused on the immediate symptom instead of the underlying problem.<\/li>\n<li>You escalated a problem unnecessarily instead of handling it at the appropriate level.<\/li>\n<li>You failed to recognize a legal, ethical, safety, or organizational risk.<\/li>\n<li>You overlooked relevant data or evidence.<\/li>\n<li>You selected an answer based on what your current employer does rather than the principles described in the SHRM BASK.<\/li>\n<li>You confused a technically possible action with the best action.<\/li>\n<li>You spent too long debating between two plausible responses.<\/li>\n<\/ul>\n<p>Then, outline a specific plan for improvement based on what you discovered. In other words, don&#8217;t just say, \u201cI need to study recruiting.\u201d Note that you need to review selection validity, structured interviews, adverse impact, or the differences among internal and external sourcing methods.<\/p>\n<p>Similarly, replace \u201cpractice situational judgment\u201d with something specific, such as identifying relevant stakeholders or addressing root causes rather than symptoms.<\/p>\n<h3><span id=\"Utilize_Answer_Explanations\" class=\"m-toc-anchor\"><\/span>Utilize Answer Explanations<\/h3>\n<p>Answer explanations are an underutilized studying resource. To take full advantage of them, read the explanation for every question you found difficult, including questions you answered correctly.<\/p>\n<p>For each one, make sure you can confidently explain:<\/p>\n<ol>\n<li>Why the correct answer is correct<\/li>\n<li>Why each incorrect option is less appropriate<\/li>\n<li>What HR knowledge or behavioral competency is being tested<\/li>\n<li>Which facts in the scenario matter<\/li>\n<li>Why one response is better than another reasonable response<\/li>\n<li>How the same principle could appear in a different workplace situation<\/li>\n<\/ol>\n<p>If the question involves talent acquisition, ask how the concept would affect an actual recruiting or selection decision.<\/p>\n<p>If it involves HR technology, determine not only what the technology does but also what risks or implementation considerations are involved. The 2026 SHRM BASK specifically incorporates technologies such as AI-supported recruiting, generative AI, automation, HR information systems, and workforce analytics across multiple HR areas.<\/p>\n<h3><span id=\"Study_HR_Decisions,_Not_Individual_Questions\" class=\"m-toc-anchor\"><\/span>Study HR Decisions, Not Individual Questions<\/h3>\n<p>Memorizing the answer to a SHRM-CP question will not prepare you for another workplace scenario involving different employees, managers, policies, data, or organizational circumstances. Your goal should be to understand how HR principles guide decisions.<\/p>\n<p>For example, don&#8217;t just blindly memorize that one recruiting scenario required a structured interview. Understand how validity and reliability affect selection and what legal requirements apply.<\/p>\n<p>The exact questions on your test will be different from the ones you encounter during practice. If you can apply a topic to a new organizational problem and explain why the decision is appropriate, it&#8217;s a good sign that you&#8217;ve mastered the topic.<\/p>\n\n<h2 id=\"SHRMCPCourse\" class=\"pt-page\"><span id=\"SHRMCP_Online_Prep_Course\" class=\"m-toc-anchor\"><\/span>SHRM-CP Online Prep Course<\/h2>\n<p>If you want to be fully prepared, Mometrix offers an <strong>online SHRM-CP prep course<\/strong> designed to give you everything you need to succeed!<\/p>\n<p>Here&#8217;s what you&#8217;ll find in the SHRM-CP course:<\/p>\n<div class=\"mocblurb\"><ul>\n  <li class=\"moclessons\"><span class=\"moc-feature-text\">150+ Review Lessons Covering Every Topic<\/span><\/li>\n  <li class=\"mocpqs\"><span class=\"moc-feature-text\">Over 1,200 SHRM-CP Practice Questions<\/span><\/li>\n  <li class=\"mocflash\"><span class=\"moc-feature-text\">550+ Digital Flashcards<\/span><\/li>\n  <li class=\"mocmoney\"><span class=\"moc-feature-text\">Money-back Guarantee<\/span><\/li>\n  <li class=\"mocmobile\"><span class=\"moc-feature-text\">Mobile Access<\/span><\/li>\n<\/ul><\/div>\n\n<p>Everyone learns differently, so we&#8217;ve tailored the SHRM-CP online prep course to ensure every learner has what they need to prepare for the SHRM-CP exam.<\/p>\n<p>Click below to check it out!<\/p>\n<div style=\"text-align: center;\"><a href=\"https:\/\/www.mometrix.com\/university\/shrm\/?utm_source=academy&amp;utm_medium=button&amp;utm_campaign=academy-mu-ads&amp;utm_content=shrm\" class=\"class_names\" style=\"color:black;\" onclick=\"_paq.push(['trackEvent', 'Course Button', 'Course Click', 'SHRMCP Course Click']);\"><button class=\"buttontranscript\">Start your SHRM-CP Online Course<\/button><\/a><\/div>\n<h2 class=\"pt-page\"><span id=\"FAQs\" class=\"m-toc-anchor\"><\/span>FAQs<\/h2>\n<div class=\"faq-list\">\n<div class=\"qa_wrap\">\n<div class=\"q_item text_bold\">\n<h4 class=\"letter\">Q<\/h4>\n<p style=\"line-height: unset;\">How long is the SHRM-CP exam?<\/p>\n<\/p><\/div>\n<div class=\"a_item\">\n<h4 class=\"letter text_bold\">A<\/h4>\n<p>The time limit for the exam is 3 hours and 40 minutes.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"qa_wrap\">\n<div class=\"q_item text_bold\">\n<h4 class=\"letter\">Q<\/h4>\n<p style=\"line-height: unset;\">How many questions are on the SHRM-CP exam?<\/p>\n<\/p><\/div>\n<div class=\"a_item\">\n<h4 class=\"letter text_bold\">A<\/h4>\n<p>There are 134 multiple-choice questions on the exam, 24 of which are unscored.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"qa_wrap\">\n<div class=\"q_item text_bold\">\n<h4 class=\"letter\">Q<\/h4>\n<p style=\"line-height: unset;\">How hard is the SHRM-CP exam?<\/p>\n<\/p><\/div>\n<div class=\"a_item\">\n<h4 class=\"letter text_bold\">A<\/h4>\n<p>The SHRM-CP exam is considered to be a moderately difficult exam that requires a lot of studying and preparation in order to pass.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"qa_wrap\">\n<div class=\"q_item text_bold\">\n<h4 class=\"letter\">Q<\/h4>\n<p style=\"line-height: unset;\">What is the passing score for the SHRM-CP exam?<\/p>\n<\/p><\/div>\n<div class=\"a_item\">\n<h4 class=\"letter text_bold\">A<\/h4>\n<p>To pass the exam, you must achieve a score of 200.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"qa_wrap\">\n<div class=\"q_item text_bold\">\n<h4 class=\"letter\">Q<\/h4>\n<p style=\"line-height: unset;\">How much does the SHRM-CP exam cost?<\/p>\n<\/p><\/div>\n<div class=\"a_item\">\n<h4 class=\"letter text_bold\">A<\/h4>\n<p>The cost of the exam is $499.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n\n<p><div itemscope=\"\" itemprop=\"author\" itemtype=\"http:\/\/schema.org\/Person\" class=\"author-bio\"><img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" class=\"author-image\" height=\"127\" width=\"127\" alt=\"Headshot of Mometrix associate Peter Rench.\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2024\/01\/Peter-Rench-scaled.webp\"><div class=\"author-text\"><p class=\"author-name\">By <span itemprop=\"name\">Peter Rench<\/span><\/p><div class=\"author-desc\"><p>Peter Rench joined Mometrix in 2009 and serves as Vice President of Product Development, responsible for overseeing all new product development and quality improvements. Mr. Rench, a National Merit Scholar, graduated magna cum laude with a Bachelor of Science in Mechanical Engineering and a minor in mathematics from Texas A&amp;M University.<\/p>\n<\/div><\/div><\/div><div itemscope=\"\" itemprop=\"editor\" itemtype=\"http:\/\/schema.org\/Person\" class=\"author-bio\"><img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" class=\"author-image\" height=\"127\" width=\"127\" alt=\"Aaron Lanni profile pic\" src=\"https:\/\/www.mometrix.com\/academy\/wp-content\/uploads\/2024\/12\/image_2024-12-11_124906662.png\"><div class=\"author-text\"><p class=\"author-name\">Edited by <span itemprop=\"name\">Aaron Lanni<\/span><\/p><div class=\"author-desc\"><p>Aaron is the content manager and lead editor for Mometrix Academy. He regularly produces, updates, proofreads, and edits content to ensure it meets Mometrix\u2019s quality and accessibility standards.<\/p>\n<\/div><p class=\"alignright author-desc author-link\"><a class=\"ylist\" href=\"https:\/\/www.mometrix.com\/academy\/editorial-guidelines\/\">Learn more about our editorial guidelines<\/a> \u2192<\/p><\/div><\/div><\/p>\n<div class=\"home-buttons\">\n<p><a href=\"https:\/\/www.mometrix.com\/academy\/\">Mometrix Academy &#8211; Home<\/a><\/p>\n<\/div>\n<p class=\"disclaimer\">SHRM and SHRM-CP are registered trademarks of Society for Human Resource Management, which is not affiliated with Mometrix Test Preparation and does not endorse this page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Society for Human Resource Management (SHRM&reg;), which is the largest HR membership organization in the world, administers the SHRM Certified Professional (SHRM-CP&reg;) exam for those pursuing a credential in human resource management. Click \u201cStart Test\u201d above to take a free SHRM-CP practice test! SHRM-CP Study Guide SHRM-CP Question of the Day SHRM-CP Exam Eligibility &#8230; <a title=\"SHRM-CP&reg; Practice Test\" class=\"read-more\" href=\"https:\/\/www.mometrix.com\/academy\/shrm-cp\/\" aria-label=\"Read more about SHRM-CP&reg; Practice Test\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":272668,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":{"0":"post-35660","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"page_category-business","7":"page_category-course-pages","8":"page_category-shrm-cp-pages","9":"page_type-exam-overview","10":"page_domain-shrm-cp"},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Take a free SHRM-CP practice test with realistic HR knowledge and situational judgment questions. 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